If you order a product, your payment is taken immediately. We will notify you of the status of the order and the product availability. If you choose to cancel the order before a product is shipped, we will cancel and refund you your payment. If the product(s) are special order, once the Special Order has been confirmed via email, the order cannot be cancelled.
An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Unfortunately, once it has shipped restocking fees will apply if they are applicable. Special order items, custom-built items will not be able to be returned. For this reason, it is extremely important to check your invoice or order form.
The Shipping Rates are usually shown, if not, it is because the item is larger than usual and require a quotation on demand. We will normally give you a quote when the item is ready. If your shipment weight is to much then contact us for a special shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for up to a 25% restocking fee. This is dependent on the manufacture or vendor. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the shipped date. No items will be returnable after 30 days. All products shipped from the RevoZport warehouse are shipped via FedEx or Freight and require a signature when delivered. Some packages shipped from the manufacture or vendor may or may not require signatures for package release. FedEx, UPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to RevoZport or the manufacture/vendor, you will be responsible for the return shipping costs and pay a restocking fee.
RevoZport DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
Please also see our full SHIPPING and RETURNS policies HERE.
Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is received by RevoZport and the customer agrees to order the special order item, the deposit becomes non-refundable. Cancellations or returns are not allowed on special-order parts.